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Technical Support

I receive a "non-playable resource found/ server issue" error message when streaming a scene.

iPhone/ iPad

Go to Settings > Safari
Scroll down and tap Clear Cookies and Data.
Tap Clear Cookies and Data to confirm.
Android

Open browser

Hit menu button
Go to settings
Go to privacy (if older Android - Privacy and Security)
Select "Delete Personal Data" (if older Android - once P and S selected, pick and choose to clear history, cookies, cache, and saved passwords)
Pick and choose to clear history, cookies, cache and saved passwords

I have cleared my browser and I am still experiencing an issue streaming scenes on the site.

Use the link below to see if you have any issues with your software, hardware, or Internet connection.

Please also try logging into your account via a different browser other than the one you’re using and letting us know if that works for you? If so, you may need to update the browser you were previously using.

Make sure the player software is up to date (different update links for different media players):

My download speeds are slow/ The videos on the site keep buffering

You can run a speed test on your desktop or mobile device with this link: //www.speedtest.net/

Please note: If you have installed or using a download manager, dynamic IP, or VPN, please disable that and try downloading again. We’ve found that these programs do more harm than good for a number of our members including affecting speeds and video playback and have even been the cause of a few member account blocks.

You may also contact your ISP for details and assistance regarding your Internet connection speed.

I am trying to download multiple scenes but the download is taking too long/ Download fails before completion

Please be advised, downloading multiple and/or large files may causes your Internet speed to slow down. Most Internet Service Providers (ISP) will throttle or reduce your download speed. If large amount of data is downloaded in short period of time, depending on your ISP data plan, your speed may reduce once you have reached your data limit.

We recommend to download our videos one at a time for optimal speed. You may also contact your ISP for details and assistance regarding your Internet connection speed.

How can I clear my cache & history on my browser?

Use the following links below as a guide for the appropriate browser:

iPhone/ iPad

  1. Go to Settings > Safari
  2. Scroll down and tap Clear Cookies and Data.
  3. Tap Clear Cookies and Data to confirm.

Android

  1. Open browser
  2. Hit menu button
  3. Go to settings
  4. Go to privacy (if older Android - Privacy and Security)
  5. Select "Delete Personal Data" (if older Android - once P and S selected, pick and choose to clear history, cookies, cache, and saved passwords)
  6. Pick and choose to clear history, cookies, cache and saved passwords

What devices and/or sites do you all support? What can I use to watch your movies?

We officially support:
OS: Windows and Mac OSX
Device: Desktop, Phones and Tablets
Browser: Google Chrome, Microsoft Edge and Safari

I have a story/idea to pitch, where can I send it?

Great! You can either submit a suggestion ticket with your idea or send us an email to [email protected] and one of our Customer Support reps will forward to the appropriate team for consideration.

We are also an adult company and we want to collaborate/partner with you. How?

Send us an email and we will get back to you if we are interested. Our email address is listed on the home page of this site.

I just purchased access but content is still locked

It can take a few minutes for our site to update, or your browser may be cached. Clear your browsing history (cookies/cache) and try again. If you’re still having trouble, submit a ticket and let us know what’s happening.

I just renewed my membership, but my login details are not being accepted

You may have multiple usernames and passwords. Click the 'Forgot Password' link on the login page to reset your password and make sure to log in using your registered email address. Contact Customer Support for further assistance if needed. [email protected]

I cannot upgrade. It says payment processing error. How to fix this?

This is usually a sign of an issue with your card or bank. Please contact your billing company as soon as possible for more information.

I tried logging in but your site says my account is banned. Why?

This message appears because our system has detected unusual account activity. Please contact Customer Support for further assistance. [email protected]

I want to delete my account/data. How can I make this happen?

To have your data deleted, you can email our customer support team at [email protected]. Or you can visit https://app.reptyle.com/customer-support to submit a support ticket with your request and we will gladly take care of that for you. Please be aware that by deleting your data you will lose out on any future deals and updates.

How can I adjust the quality of the scene?

Check for a gear icon on the player. If supported by your device, you should be able to select a different video stream quality. Please note iPhones automatically adjust the resolution to the highest available on the device.

Do you have subtitles or closed caption?

Unfortunately we do not have subtitles available at the moment.

Report abusive or illegal content

Click here to report abusive or illegal content
Contact us : [email protected]
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