PSM Help

What devices and/or sites do you all support? What can I use to watch your movies?

We officially support:
OS: Windows and Mac OSX
Device: Desktop, Phones and Tablets
Browser: Google Chrome, Microsoft Edge and Safari

How can I change my password or other account information?

For password changes, you can simply click the 'Forgot Password? link at the bottom of the login page.
Or, click here - https://members.teamskeet.com/oauth/forgot

Google users, you can simply login via your Google account by clicking 'Sign in with Google'. To change this password you must do so in your Google settings.

To update your email address, contact our support team via support ticket or email with your request.

To update your payment method, contact your billing partner directly.

Will I be billed after my trial membership runs out?

After the trial expires, your subscription will be upgraded to a standard monthly subscription, unlocking THOUSANDS of hours of exclusive content. You may cancel your subscription during the trial to prevent the automatic upgrade, but you’ll be missing out on all of our hot girls and daily updates.

Are subscriptions rebilled automatically?

Unless otherwise specified, all offers are scheduled to rebill at the end of each billing cycle, just like a magazine subscription.

How do I know that my subscription was cancelled?

An email will be sent to the address on file confirming your subscription has been cancelled. You will continue to have access to your subscribed content until the end of your billing cycle.

I already cancelled my subscription but I am still being charged.

We can fix that! Please contact our Customer Support team at [email protected].

How can I cancel my membership on my own?

You can cancel your membership here or directly with the biller who processed your payment for membership.

How can I reactivate my cancelled membership?

To reactivate, simply go to Settings, click on Plans, and you will see your previous subscriptions available for reactivation. Click ‘Reactivate Now’ on the series you want to reactivate.

How do I access my content?

After you login, simply click the menu button in the top left corner (3 horizontal lines) and click ‘Movies’. Click ‘My Content’ button to display all scenes you have access to.

Why are downloads not included?

The subscription you selected and purchased is exclusively for streaming access. The access terms to our subscription options can be found at the bottom of our join page when you select your plan. To have downloads included, you will need to upgrade your subscription.

Do you have bundles?

We have actually "bundled" all of our series into new networks. Our subscriptions have a ton of value giving you access to multiple series under each network for 1 low price! Simply click go to "Plans" in the Settings section (located on the left) for any available promotions to you.

I don't like what I signed up for. Can I switch?

We're sorry to hear you're disappointed! Contact Customer Support for further assistance. [email protected]

Can I downgrade?

Downgrades are not allowed on current/active subscriptions.

I didn't sign up for this. What is this?

If you feel you have joined our website in error, please contact Customer Support. [email protected]

I didn't mean to sign up for this. Can I get my money back?

Reach out to Customer Support for further assistance.

I want to add to my subscription but do not want to pay full price. Do you have any deals?

We are sure we have a subscription option that best fits your needs. Please visit our ‘DEALS’ page located in the menu bar on the left hand side of your screen in the Member’s Area to see our wide range of offers.

Why do I have extra charges on my credit card (ECHST or other 3rd party websites)

We partner with billing processor companies in order to provide you with discreet billing to protect your privacy. These companies also partner with other adult sites like ours. To further discuss these charges, you may contact your billing company directly. Their contact information can be found on your credit card statement, confirmation email, or visit BILLING SUPPORT PAGE for a list of billing partner contacts.

I have a story/idea to pitch, where can I send it?

Great! You can either submit a suggestion ticket with your idea or send us an email to [email protected] and one of our Customer Support reps will forward to the appropriate team for consideration.

We are also an adult company and we want to collaborate/partner with you. How?

Send us an email and we will get back to you if we are interested. Our email address is listed on the home page of this site.

I just purchased access but content is still locked

It can take a few minutes for our site to update, or your browser may be cached. Clear your browsing history (cookies/cache) and try again. If you’re still having trouble, submit a ticket and let us know what’s happening.

I just renewed my membership, but my login details are not being accepted

You may have multiple usernames and passwords. Click the 'Forgot Password' link on the login page to reset your password and make sure to log in using your registered email address. Contact Customer Support for further assistance if needed. [email protected]

I cannot upgrade. It says payment processing error. How to fix this?

This is usually a sign of an issue with your card or bank. Please contact your billing company as soon as possible for more information.

I tried logging in but your site says my account is banned. Why?

This message appears because our system has detected unusual account activity. Please contact Customer Support for further assistance. [email protected]

How do I know what I have access to?

To see what you are subscribed to, simply click "Settings" and then click "Plans" to view your current plans.

How can I update my payment method?

To update your billing information, you will need to reach out to the billing company that processed your payment. You can find their information on your confirmation email or on your billing statement. Please visit the following link for billing partner information: /billingsupport

I want to delete my account/data. How can I make this happen?

To have your data deleted, you can email our customer support team at [email protected]. Or you can visit https://app.reptyle.com/customer-support to submit a support ticket with your request and we will gladly take care of that for you. Please be aware that by deleting your data you will lose out on any future deals and updates.

Is TeamSkeet available on a monthly subscription?

We offer a variety of monthly and multi month subscriptions. To find our best current offers, head to the “Deals” page. Please note our offers are subject to change without prior notice.

How can I adjust the quality of the scene?

Check for a gear icon on the player. If supported by your device, you should be able to select a different video stream quality. Please note iPhones automatically adjust the resolution to the highest available on the device.

Do you have subtitles or closed caption?

Unfortunately we do not have subtitles available at the moment.

What is my download limit?

Your download limit depends on the frequency and volume of content you are downloading within a given time. There is not a set number. All you can do is give it a rest and wait for more downloads to become available or upgrade your account to full 12 month TeamSkeet subscription to enjoy unlimited downloads.

How do I update my name or nickname for the comment section in the MA/Member's Area?

To update your nickname for commenting purposes, click Settings, then Profile, then you can edit your Nickname and click save.

Can I get a refund?

Refunds or credits will not be issued for partially used subscriptions or any record of log-ins to the site. Refunds and credits will not be provided for non-use or partial use of a membership through no fault of the Company. All refund requests are reviewed on a case by case basis. Approved refund and/or credit amounts will be made at management’s discretion. In the event a refund is approved, the funds will be applied back to the form of payment of the original transaction. No cash refunds, check refunds or bank transfer refunds. No refund can be made on Gift Cards.