Thank you for visiting our PSM Help Center, we are dedicated to providing you with an exceedingly pleasurable membership and outstanding customer service. Your satisfaction is our top priority and our PSM Help Center prides itself on quick responses and a pleasant experience concerning all membership related questions.

Billing Support

Will I be billed after my trial membership runs out?

After the trial expires, your subscription will be upgraded to a standard monthly subscription, unlocking THOUSANDS of hours of exclusive content. You may cancel your subscription during the trial to prevent the automatic upgrade, but you’ll be missing out on all of our hot girls and daily updates.

Are subscriptions rebilled automatically?

Unless otherwise specified, all offers are scheduled to rebill at the end of each billing cycle, just like a magazine subscription.

I already cancelled my subscription but I am still being charged.

We can fix that! Please contact our Customer Support team at [email protected].

How can I cancel my membership on my own?

You can cancel your membership here or directly with the biller who processed your payment for membership.

Why are downloads not included?

The subscription you selected and purchased is exclusively for streaming access. The access terms to our subscription options can be found at the bottom of our join page when you select your plan. To have downloads included, you will need to upgrade your subscription.

Do you have bundles?

We have actually "bundled" all of our series into new networks. Our subscriptions have a ton of value giving you access to multiple series under each network for 1 low price! Simply click go to "Plans" in the Settings section (located on the left) for any available promotions to you.

I didn't sign up for this. What is this?

If you feel you have joined our website in error, please contact Customer Support. [email protected]

I didn't mean to sign up for this. Can I get my money back?

Reach out to Customer Support for further assistance.

Why do I have extra charges on my credit card (ECHST or other 3rd party websites)

We partner with billing processor companies in order to provide you with discreet billing to protect your privacy. These companies also partner with other adult sites like ours. To further discuss these charges, you may contact your billing company directly. Their contact information can be found on your credit card statement, confirmation email, or visit BILLING SUPPORT PAGE for a list of billing partner contacts.

Can I get a refund?

Refunds or credits will not be issued for partially used subscriptions or any record of log-ins to the site. Refunds and credits will not be provided for non-use or partial use of a membership through no fault of the Company. All refund requests are reviewed on a case by case basis. Approved refund and/or credit amounts will be made at management’s discretion. In the event a refund is approved, the funds will be applied back to the form of payment of the original transaction. No cash refunds, check refunds or bank transfer refunds. No refund can be made on Gift Cards.

How can I update my payment method?

To update your billing information, you will need to reach out to the billing company that processed your payment. You can find their information on your confirmation email or on your billing statement. Please visit the following link for billing partner information: Billing Support Page

For membership assistance including billing questions and canceling your membership, please contact our Customer Support team:

[email protected]

To update your method of payment, please find your billing processor below:

*Note: If you do not know which billing processor was used during your transaction, please refer to your membership confirmation email.

Segpay:

Support Link : https://cs.segpay.com

US/Canadian Residents: 1-888-376-0948 or 1-866-450-4000

Direct Dial Number: +1-954-414-1610

Chat Link: segpaychat.com

Email: [email protected]

Epoch:

Support Link: https://epoch.com

Toll Free: 1-(800)-893-8871

Int. Tel: 1-(310)-664-5810

Email: [email protected]

Update your payment method

RocketGate:

Support Link: https://rocketgate.com

Email: [email protected]

ECHST.NET - Online Billing Services

Support Link: https://echst.net

You can also call them or contact them thru WhatsApp or via:
US Residents: 1-(866)-452-5108
Other Countries: 1-(206)-438-0241
Email: [email protected]